Newsletter

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Modern Slavery Statement

To the best of our knowledge, Hitech Support provides goods and services that are not products of modern slavery as outlined in the “Modern Slavery Act 2018” act. We deal with reputable and ethical suppliers who we anticipate support the guidelines listed in the Act. We are committed to operating our business lawfully and ethically […]

Value Statement

Hitech prides itself for caring about every single client that we engage. To satisfy our commitment to total customer satisfaction we have implemented an ISO Quality Assured management system and employ highly skilled staff who are friendly and strive for similar goals. Our ISO 27001 ISMS Certification provides further assurance to our clients of our […]

Vision

Contribute to building a better, safer, and more sustainable world… ​Partner with organisations to continuously help improve the delivery of secure and reliable services to their customers, communities, and stakeholders in this rapidly changing landscape of evolving technologies. Collaborate with customers, vendors, and industry to deliver reliable, cost-effective, and sustainable outcomes. Simply the complex, streamline the processes to provide the […]

Quality Policy

“Hitech is not here to sell products or licenses and subscriptions or to provide generic installation services. We strive to identify the real business needs, understand the risks, raise customer awareness of relevant technologies, assist with the deployments and provide ongoing assistance… we understand that providing a solution with the appropriate support is the key […]

Service Level Agreement

We are an ISO 27001:2015 & 9000:2015 Certified company and we follow pre-defined and certified processes and procedures, maintaining the level of quality services delivered throughout the organisation. The business has evolved from day one with the main goal to provide the most efficient and reliable services to our clients. At the same time, we […]

How to engage our services?

There are three ways to obtain our services … On an Ad-Hoc Basis – Acceptance of Rates Agreement Purchase a block of pre-paid hours – Priority Support Contract Agreement Obtain a customised support agreement – Adaptive Services Agreement   Acceptance of Rates Agreement The Acceptance of Rates agreement provides access to our services on an […]

Who is Hitech Support?

Hitech Support is an Australian owned and operated company that provides a wide range of high quality and secure ICT services. Having been in the industry for close to 30 years, the business has continuously evolved with the rapidly changing technology but our focus on servicing our clients remains the same. We invest the time […]