Quality Policy

“Hitech is not here to sell products (like a retail store) and provide generic installation services.  We are here to identify business needs, raise customer awareness of relevant technologies, and provide ongoing assistance to maximise the return in investment on information systems” 

John Papoutsis, Managing Director.


Hitech Support is committed to providing complete, reliable and cost effective Information Systems solutions.  Our aim is to promote repeat business through the provision of excellent products and services to exceed customer expectations.

All products and services are continually reviewed and monitored though feedback received via client experience, staff and vendor input and details recorded and reviewed via our online client management system.

We are committed to complying with the requirements, as outlined in the ISO 9001:2015 standard, and continually strive to improve the effectiveness of our quality management system.  A set of quality objectives has been established and a schedule has been laid out to continually review our quality objectives. 

We constantly strive to improve the quality of products and services provided through regular meetings within our organisation and regular meetings with our clients.  Every product and service offered is extensively tested in house prior to being offered to a customer.

We take a personal approach to meeting customer requirements and try to get involved with all aspects of our clients business.  This leads to a better understanding of customer requirements and hence helps us improve our quality management system.

It is recognised that the key to success involves more than just being able to offer a solution on a superior technical level or cost effective basis.  Managing the relationship with the client and ensuring that their overall experience in dealing with Hitech Support is completely satisfying is just as important.  Being able to communicate with a client at an appropriate level and making sure that they are kept well informed on all issues that affect their systems is crucial.

In 2019-2020, Hitech has planned steady growth in business taking into account the current state of the market. Hitech Support recognises that the key to success in such a complicated and ever changing environment is to form strategic partnerships with Vendors and other Systems Integrators to provide the complete end-to-end solutions.  The ongoing effort to maintain and establish such relationships is the key to future success.

Hitech Support has identified a number of competitors in their market space. These competitors are actively involved in providing high-end solutions at a premium price.  Our advantage in the market place is our flexibility to provide the right solutions and our ability to be able to provide a complete one-stop shop solution at a fair price.


Business and Company Value Statement

Hitech prides itself for caring about every single client that we engage.  In order to satisfy our commitment to total customer satisfaction we have implemented an ISO Quality Assured management system and employ highly skilled staff who are friendly and strive for similar goals.

Every interaction with our clients is monitored and documented giving not only our management staff but also the client the ability to track our efficiency and effectiveness.

Our combined experience with various technologies and the passion that we have (as nerdy as it might sound) to come up with the most complete, cost effective and most importantly reliable solution is the key to our success.

The values we offer to our clients are the highest standards in Service and Quality; Cost Effectiveness in all products and services provided and above all Performance and Reliability in everything we deliver. 


Scope of our Quality Management System

The scope of our Quality Management System covers all areas of our business which is located at our head office :  Unit 113, T1 Building, 14 Lexington Drive, Bella Vista NSW 2153